Privacy Policy for Passive Fire Protection Association South Africa

Effective Date
26 March 2025

Introduction
The Passive Fire Protection Association South Africa (PFPA SA) is committed to protecting your privacy and ensuring a safe online experience. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website and use our subscription services.

By using our website and subscribing to our services, you agree to the practices outlined in this Privacy Policy. If you do not agree with our privacy practices, please do not use our services.

1. Information We Collect
   We collect personal information in several ways when you interact with our website:

   1. Personal Information: When you sign up for a subscription, we may collect information such as your name, email address, phone number, billing address, and payment details.

   2. Account Information: When you create an account on our website, we may collect additional details such as your username, password, and subscription preferences.

   3. Payment Information: To process payments, we collect payment details such as credit card information or bank account details. Please note that payment processing is handled by a third-party service provider, and we do not store sensitive payment information on our systems.

   4. Website Usage Information: We may collect non-personal information about your interactions with our website, such as IP addresses, browser type, and pages visited, to help us improve our website and services.

   5. Costing Centre Data: If you are a supplier or affiliated member, you may submit product pricing and technical documentation to the PFPA-SA Costing Centre. This data may be used by professional and contractor members for the purpose of evaluating products for tender submissions and BOQ costing.

2. How We Use Your Information
   We use your personal information for the following purposes:

   1. To provide and manage your subscription, including processing payments and providing customer support.

   2. To send you important updates regarding your subscription, such as renewal notices, service changes, or relevant information about Passive Fire Protection.

   3. To improve our website, content, and services based on user feedback and behavior.

   4. To communicate with you about promotions, events, or other news related to PFPA SA, provided you have opted into such communications. – To comply with legal obligations, enforce our website terms and conditions, or protect the security of our website and users.

   5. Certain uploaded or submitted data (such as supplier price lists or tender documents) may be visible to other PFPA-SA members based on your membership category and the intended use of the Costing Centre. This access is restricted to logged-in members with appropriate credentials and is not available to the public.

3. How We Protect Your Information
   We take reasonable precautions to protect your personal information from unauthorized access, disclosure, alteration, or destruction. This includes implementing physical, electronic, and administrative safeguards. However, no data transmission over the internet or method of electronic storage can be guaranteed 100% secure.

   Uploaded documents are stored securely and accessible only to relevant members within the PFPA-SA portal, depending on access rights.

4. Sharing Your Information
   We do not sell or rent your personal information to third parties. We may share your information with trusted third-party service providers who assist in providing services to you (such as payment processing, email delivery, or website hosting) under strict confidentiality agreements. These service providers are only permitted to use your information for the purposes outlined in this Privacy Policy.

   We may also share your information if required by law, to enforce our website terms and conditions, or to protect our rights or the rights of others.

5. Cookies and Tracking Technologies
   We use cookies and other tracking technologies to enhance your experience on our website. Cookies are small data files stored on your device that help us understand how users interact with our website and enable certain website functions.

   You can manage cookie settings through your browser settings. However, disabling cookies may affect the functionality of certain website features.

6. Your Rights and Choices
   You have the right to:

   1. Access the personal information we hold about you.

   2. Update or correct your personal information if it is inaccurate.

   3. Delete your account or request the removal of your information from our system, subject to any legal obligations or legitimate interests.

   4. Opt-out of promotional communications by following the unsubscribe instructions in the email or by contacting us directly.

      To exercise any of these rights, please contact us at info@pfpa-sa.com.

7. Third-Party Links
   Our website may contain links to third-party websites. Please note that we are not responsible for the privacy practices of these third-party sites. We encourage you to review their privacy policies before submitting any personal information.

8. Changes to This Privacy Policy
   We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with an updated effective date. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

9. Data Retention
   We retain your personal information for as long as your membership remains active or as needed to provide you with services, comply with our legal obligations, resolve disputes, and enforce our agreements.

   If you cancel your subscription or request deletion of your account, we will remove your information unless retention is required by law or necessary for legitimate business interests.

10. Contact Us
    If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

    Passive Fire Protection Association South Africa

    Email: info@pfpa-sa.com

    Phone: 021 974 6146

By using our website and subscribing to our services, you acknowledge that you have read and understood this Privacy Policy.